Delivery/Shipping Time – Approximate delivery time for credit card orders for in-stock merchandise is between 2 to 5 business days depending on the destination. Please allow extra time to account for weekends and holidays. Money orders are usually shipped within 24 hours after receipt. Personal check orders are held for up to 14 working days.
Shipping Charges– We offer free shipping on most items. Shipping Charges are based on total weight of order and the shipping method you choose. If you choose a shipping method which is incompatible with your delivery address, you will either be refunded the difference and your order will be shipped automatically or you will be contacted for approval of the correct shipping charges before we process your shipment.
APO/FPO, Alaska, Hawaii and California– Due to recent USPS shipping rate increases and dimensional weight surcharges, we may need to collect additional shipping charges for large or heavy orders. You will be contacted for approval of additional shipping charges, in the instance that additional postage is necessary prior to shipment. We appreciate your understanding!
Orders Exceeding the Top Shipping Rate – Large orders, multi-box orders or orders with total calculated weight greater than the highest rate of the shipping rate table may require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment.
Military APO/FPO Rules
It’s no problem for us to ship to APO/FPO military addresses! In fact, we ship many APO/FPO orders every day. Shipping fees for APO/FPO orders are the same as domestic (USA) orders and are treated as such. Therefore, you must choose the USPS Priority Mail shipping option (not the more expensive international mail option!) FedEx does not deliver to APO/FPO addresses at this time. Swess Nutrition will not be responsible for lost, damaged, or delayed APO/FPO shipments.
USPS Tracking Information
From USPS.com: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don’t see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.
We offer overnight or 2nd Day air service to continental U.S. through FedEx and USPS. Orders with expedited shipping must be placed before 1:00pm Eastern Standard Time. For 2nd day air or overnight – please call toll-free 1-800-381-7761 to get a quote for expedited shipping for eligible orders. Expedited shipping costs must be approved before the order can ship out.
International order require a secure payment by check only. We have to do this to protect ourselves due to higher rates of international fraud. Wire transfer details will be provided upon completion of order requiring wire transfer.
You may use an online currency converter such as http://www.xe.com/ucc/ to calculate the accurate dollar total. Remember to add $25 for the required wire fee to the total.
We have simplified international shipping to use a specific shipping methods via USPS Priority Mail International. The shipping prices are based upon weight and will be displayed automatically when you add items to your cart based on your country.
We are not responsible for confiscation’s from customs agents and we will not misrepresent the contents on the custom forms. We will not assume any liability once the package reaches customs and beyond.
Please check the customs office or health department of your country to be sure of anything you order before attempting to import it.